Question 1

How can I contact customer care?

Accepted Answer

• You can reach our customer care team by visiting the "Contact Us" page on our website. Fill out the contact form, and we'll get back to you promptly.

Question 2

What payment methods do you accept?

Accepted Answer

We accept e-transfer, cheque, and cash. Please refer to our 'how to' on the check out page.

Question 3

What is your shipping policy?

Accepted Answer

• Please refer to our detailed Shipping Policy for information on order processing, shipping methods, delivery times, and international shipping.

Question 4

Do you ship internationally?

Accepted Answer

Unfortunately, at this time we do not offer International shipping. Keep an eye on our website for any updates or international releases in the future.

Question 5

What is your return and exchange policy?

Accepted Answer

• Our Return and Exchange Policy outlines the eligibility criteria, timeframes, and procedures for returns and exchanges. Please review this policy for a smooth process.

Question 6

How can I initiate a return or exchange?

Accepted Answer

• To initiate a return or exchange, contact our customer care team through the provided channels. They will guide you through the process and provide necessary instructions.

Question 7

Can I cancel my order?

Accepted Answer

• Once an order is placed, it undergoes processing immediately. Contact our customer care team as soon as possible, and we will do our best to assist you.

Question 8

Are your books available for wholesale?

Accepted Answer

• Yes, we welcome wholesale inquiries. Visit our Wholesale page for more information and to get in touch with our wholesale team.

Question 9

Are there discounts for bulk orders?

Accepted Answer

• For information on discounts for bulk orders or special promotions, please contact our customer care team. We may have exclusive offers available.

Question 10

Are digital versions of the prairie books available?

Accepted Answer

Currently, we focus on providing physical copies of our  books. Keep an eye on our website for any updates or digital releases in the future.

For media inquiries,
please contact Dream Lab Productions

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from Charlotte Evelyn

Find more information about
our online store & policies below

For media inquiries, please contact Dream Lab Productions

Sign up for news and updates from Charlotte Evelyn

Find more information about our online store & policies below

For media inquiries,
please contact Dream Lab Productions

Sign up for news and updates
from Charlotte Evelyn

Find more information about
our online store & policies below